SAP Service Delivery Manager

Our client is a leading strategic partner to companies around the world.

They have leveraged technology to enable business transformation for more than 52 years in Brussels. They address the entire breadth of business needs, from strategy and design to managing operations. To do this, they draw on deep industry expertise and a command of the fast-evolving fields of cloud, data, artificial intelligence, connectivity, software, digital engineering, and platforms.

A combination of the expertise of a worldwide Tech company and the deep knowledge of the Belgian market.

Being a diverse collective of more than 2000 strategic, technological and Engineering experts, they are all driven by one shared passion: to unleash human energy through technology.

As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• ITIL V4 certification is a big plus.

• Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery
• Be the Customer Single Point of contact for AMS Services subjects
• Provide consolidated management reporting to the Customer and the client on the services performance.
• Play a key role in add on sales with Sales & Delivery Management team
• The delivery of the AMS services at the appropriate contractual service levels.
• The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes
• Conform to the engagement prioritization, identify & assign resources on service activities
• Drive- End-to-End the problem, change, release, capacity, performance management and reporting

- An electric company car (or mobility budget)
- Meal & eco vouchers
- Group & health insurance
- Flexible work hours & the opportunity to work from home (70%)
- 32 vacation days & 45 workcation days (to work abroad)
- Intensive training and certification at all levels to keep you up to date with the latest trends & technologies

Do you recognize yourself in this position?

Apply now! Or send your CV to nathalie.cox@prosper-it.be or contact us by telephone on +32 465 07 56 97 for more information.